How we handle your information

Who we are

Arriva Locksmiths, Unit 8 Delta Way Business Centre, Longford Road, Cannock WS11 0LJ. We are the data controller for the information described here. For any privacy question, ring the number on this site or email the address given on the Get a Quote page.

What we collect

From the quote forms on this site: your name, phone number, email address and postcode, the service you need and how soon you need it. For car key work we also ask for the vehicle registration and the make, model and year. For glass work we ask for unit sizes and, optionally, a photo of the window. If you call or message us, we hold the phone number or WhatsApp number you contact us from and notes about the job.

Why we use it

To work out a price, to find your address, to order the correct parts or key, to contact you about the appointment and to keep a record of work carried out in case of a later query or warranty claim. Where you have asked for a quote, we rely on legitimate interests and on taking steps to enter into a contract with you. Photos are used only to identify the job.

How long we keep it

Enquiries that do not lead to work are deleted within twelve months. Records of completed jobs, including invoices, are kept for six years to meet accounting and warranty obligations.

Who else sees it

Glass suppliers and key or lock suppliers receive only what they need to fulfil an order, such as unit sizes or a vehicle registration. Form submissions are passed into our customer records system, and card payments are handled by our payment provider — we never see or store full card numbers. We do not sell your information or pass it to third parties for their own marketing.

Cookies

This site uses only the cookies needed to make the forms work. We do not run advertising or profiling cookies.

Your rights

You can ask for a copy of what we hold, ask us to correct it, ask us to delete it where we are not required to keep it, or object to how we use it. Contact us and we will respond within one month. If you are not satisfied you can complain to the Information Commissioner’s Office at ico.org.uk.