FAQs
The questions we get asked on nearly every call
Locks, car keys and glass. If yours is not here, ring and ask — it costs nothing to check.
How quickly can you get to me?
Emergency call-outs across Cannock and the surrounding towns are usually reached within about an hour. If you are further out we will give you an honest time on the phone rather than a guess.
Will you damage my door or lock getting in?
In most cases no. The majority of lockouts are opened without damage. Where a lock has failed internally or been snapped, drilling may be the only way in — we will tell you before we start and price the replacement up front.
What does it cost?
You get a price before any work starts, based on what you tell us on the phone or through the form. If the job turns out to be different once we are there, we tell you the revised price and you decide.
Do you work out of hours?
Yes, 24 hours a day including weekends. Out of hours and bank holiday work can carry a higher rate, which we state before attending.
I have lost every key to my car. Can you help?
Yes. We cut and program a new key at the vehicle, so there is no recovery truck and no dealer wait. We need the registration, and may ask for the V5C or other proof of ownership.
Can you do keys for vans and motorbikes too?
Yes — cars, vans and motorbikes, including transponder keys, remotes and smart keys.
My double glazing has gone misty. Do I need a new window?
Almost never. The seal on the glass unit has failed, not the frame. We measure the unit, order it and swap it into the window you already have.
How long does replacement glass take?
Units are made to order, so it is usually a few days between measuring and fitting. Smashed glass can be boarded up the same day and glazed once the unit arrives.
Do you guarantee the work?
Parts and workmanship are guaranteed for twelve months. It does not cover misuse, forced entry or normal wear to handles and hinges.
How do I pay?
Card on site or bank transfer, on completion. Commercial accounts can be invoiced by arrangement.
Are you insured?
Yes, fully insured for domestic, commercial and automotive work.
Do you cover my town?
We work within roughly 25 miles of Cannock. The Areas covered page lists the towns we are in most often — if yours is not there, ring and ask.
Need a locksmith now? Call 07862 663627